Delivery Rates and Terms
Delivery Rates Delivery to Hospitals Privacy Policy Security Cookies Links Personal info Copyright
All arrangements are created by our own qualified florists at our premises in Hardwick and available for
collection or delivery direct to your recipient by our own delivery drivers.
In the event of no-
Alternatively we will leave with a neighbour and post a note through the door.
Correct delivery address and post codes are essential, accuracy is the responsibility of the purchaser.
If neither of the above delivery options are available, the arrangement will be returned
to the shop at Hardwick and become subject to collection or incur a re-
We will attempt to contact you using the telephone number you have supplied on your order.
For funeral tributes the full details of deceased, funeral director and time of funeral are essential.
Orders accepted before midday may be delivered on the same day. Funeral tributes require at least 24 hrs notice.
Hardwick -
Cambridge City CB 1 to 5 Postcodes, CB22 to CB25 £5.95
PE19, PE17 (only St Ives, Hilton, Hemingfords, Earith, Needingworth and Bluntisham). £7.95
Please ask for details of delivery charge to those areas not listed above.
All non perishable items (except balloons) for delivery will be sent by post and include delivery costs.
Deliveries to hospitals: It is the customers responsibility to check that recipients
wards will accept delivery of flowers. Any item which is refused on delivery will
be returned to the shop at Hardwick and become subject to collection or incur a
re-
All items are subject to availability, owing to supply shortages or non-
We pride ourselves on our excellent reputation for customer satisfaction.
We want you to be delighted with the products you order and receive from us.
Please notify us within 48 hours if you have a complaint with the products you have received.
We will endeavour to investigate your complaint and when found to be genuine we will arrange a replacement.
In view of the perishable nature of our product, we will not investigate any complaint after 7 days.
Complaints between 2 and 7 days may require you to return the product or supply a
photograph to us.
All flower items should be kept away from heat source, drafts and
direct sunlight
Orders may be amended or cancelled up to 24 hours prior to delivery.
Please contact us by telephone if you wish to cancel an order.
All hired equipment remains the property of Madeleine Bradley Floral Designer and is subject to the
terms and conditions on the hire agreement.
Any non perishable item returned will be refunded less postage and packing charges
This privacy policy sets out how Madeleine Bradley Floral Designer uses and protects any information that you give us when you use this web site.
Madeleine Bradley Floral Designer is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, then you can be assured that it will only be used in accordance with this privacy statement.
Madeleine Bradley Floral Designer may change this policy from time to time by updating this page.
You should check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st November 2010
What we collect
We may collect the following information:
1. Name
2. Contact information including email address
3. Demographic information such as postcode, preferences and interests
4. Other information relevant to customer delivery addresses and recipients
What we
do with the information we gather
We require this information to understand your needs and provide you with a better
service,
and in particular for the following reasons:
1. Internal record keeping.
2. We may use the information to improve our products and services.
3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
1. You can email us at admin@madeleinebradley.com informing us that you do not want the information to be used by anybody for direct marketing purposes
2. If you have previously agreed to us using your personal information for direct
marketing purposes, you may change your mind at any time by writing to or emailing
us at admin@madeleinebradley.com or 149-
We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you under the
Data Protection Act 1998. A small fee will be payable. If you would like a copy of
the information held on you please write to Madeleine Bradley 149-
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
This web site and its content is copyright of Madeleine Bradley Floral Designer-
Any redistribution or reproduction of part or all of the contents in any form is
prohibited other than the following:
You may print or download to a local hard disk
extracts for your personal and non-
You may copy the content to individual third parties for their personal use, but only if you acknowledge the web site as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content.
Nor may you transmit it or store it in any other web site or other form of electronic retrieval system
VAT Number 770574122